ICS.cx Hosts Workforce Management in the Cloud
ICS.cx, a customer experience technology integrator, now hosts the Workforce Management (WFM) platform in the cloud. WFM uses AI and machine learning to help businesses...
ICS.cx Reveals 5 Principles for AI-Enhanced Customer Experiences
Principles are the bedrock of every great change. For the AI Revolution in Customer Service, ICS.cx proposes five principles that will lead to better relationships,...