ICS.cx Presents ‘Happy Agents, Happy Customers’ at SWPP
At the Society for Workplace Professionals annual conference, ICS and ezCater, an ICS customer, will show how reducing agent attrition increased service levels by 40%. ...
ICS.cx Becomes Leading Choice for Contact Center Solutions
As consumers’ focus on customer experience (CX) grows, businesses seek reliable, comprehensive, and cost-effective ways to improve service. Customer experience is the new competitive landscape....