Retail’s New Secret Profitability Weapon Has Arrived

SANTA CLARA, CA / ACCESSWIRE / February 20, 2023 / Silicon Valley-based technology firm, Centriqe has emerged as a leader in AI-based business productivity and customer engagement solutions with its cutting-edge platform, ProfitEdge. The company’s mission is to empower retail decision-makers with actionable and guided insights that enable them to take corrective action and sustain profitability even in unsustainable economic times.

With a focus on the retail sector, Centriqe’s ProfitEdge 1.5 has just been launched in January 2023 and offers real-time insights to understand existing customer behavior, patterns, loyalty, risks, churn, and more. ProfitEdge 1.5 has been designed to help companies maximize revenue, optimize costs, and increase gross operating profit (GOP) and net operating profit (NOP).

Centriqe’s services have a multitude of applications. Communication AI helps retailers increase customer engagement and interaction through increased personalization. ProfitEdge empowers C-suite executives to make data-backed decisions to help increase profitability in uncertain economic conditions.

Their software, Response AI, is a multi-channel natural language processing tool that allows retailers to connect with customers at scale. Their AI chatbot, AskBuddy, is similar but focuses on providing 24/7 customer support rather than obtaining feedback and insight.

Lastly, their software, Intelligent Insight, leverages AI and machine learning to help predict and prescribe solutions to data-backed problems, such as declining product categories or security research.

Centriqe’s vision is to empower decision-makers with actionable and guided insights that enable them to take corrective actions. The company’s mission is to enable leading enterprises with automation and AI that enhance customer engagement and automation to the next level.

Centriqe’s unique selling points are its cutting-edge, AI-based, platform that focuses on predictive and guided GOP management. The company’s platform is positioned for the retail sector during tough economic conditions, enabling its customers to increase their profitability even in challenging times.

What is the newest version of ProfitEdge?

Centriqe’s ProfitEdge platform offers real-time insights to understand customer behavior, patterns, loyalty, risks, and churn. The platform tracks digital and physical transaction data insights, allowing companies to maximize their revenue while minimizing cost and churn.

One of the unique selling points of Centriqe’s ProfitEdge is its AI-powered predictive and guided GOP management. This feature enables customers to increase their profitability even in tough economic conditions, which is especially important for retail sectors that have been hit hard by the global economic slowdown.

Centriqe’s ProfitEdge 1.5 has been designed with a focus on maximizing revenue by segment, targeting personalized outreach to promote and improve customer feedback and Net Promoter Score (NPS).

The platform tracks the most successful sales products, product categories, and monthly revenue on a yearly basis. It also offers feedback and templates on how to best get customers to give their feedback post-sale with QR codes, surveys, and other methods.

ProfitEdge provides guidance for future predictions and action simulations. The AI is constantly learning and tracking the most successful sales products, product categories, and monthly revenue.

Centriqe’s platform has helped its customers achieve impressive results, including increased revenue by 5-10%, reduced customer churn by 5-7%, increased repeat customers by 10-15%, and increased GOP by 10-12%. Similar to ChatGPT, AI solutions are in their infancy stage. The potential improvements in performance and results are likely to only improve as further iterations are released.

About Centriqe

Centriqe is a Silicon Valley-based technology firm that specializes in developing cutting-edge solutions to meet the needs of its customers. The company provides solutions for retailers ranging from AI predictive and prescriptive analytics to smart communications and chatbot features.

If you want to learn more about what Centriqe offers or get in contact with their team, you can find more information on their website.

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Press Contact: Jamie Kingsley [email protected]

SOURCE: Centriqe